Operations Production ID: 104 Job Type: Non-Exempt
The Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The RN will give advice and/or act according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.
Duties and Responsibilities
Manage and lead multi-state nurse triage telephone line service based in Boca Raton, FL. Nurses are and will be located throughout the United States. Manager must have clinical experience and knowledge of the Barton Schmidt and David Thompson Triage protocols and Electronic Medical Record/Practice Manage Systems. Responsible for hiring, on-boarding and quality control of an existing/growing nurse triage service. Nurse triage unit is part of a larger long-established medical call center.
Experience interviewing and motivating team members is important. Responsibilities will include managing utilization, providing operational and financial summaries to management and developing protocols for medical to non-medical call flows (and vice versa.) Case management experience is important.
Dynamic and fast-growing owner-managed company with community approach and friendly atmosphere but with strong commercial winds behind it. Should possess a current Registered Nursing license issued by a state or states and should have graduated from an accredited nursing program. Perfect Candidate would have a license in Florida and one of the following states; Pennsylvania, New York, New Jersey, California, Massachusetts, Connecticut, or any of the compact states. (These states can be found at https://www.ncsbn.org/nurse-licensure-compact.htm).
The following duties and responsibilities mostly reflect the expectations of this position, but are not intended to be all inclusive.
Education and/or Experience
Required Knowledge, Skills and Abilities:
English & Spanish (preferred)
Tools and Equipment Used
Computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
This job description may change, and/be modified with or without notice based on the department, client and/or company needs.
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Delray Beach, Florida
Provides excellent, consistent and compassionate quality customer service to client’s patients while meeting or exceeding quality assurance scores, Key Performance Indicators(KPI), including but not limited to other metrics determined by Operations Department, which evaluates success.