Registered Nurse (RN) - FL

  Operations   Production ID: 104   Job Type: Non-Exempt

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Job Summary
The Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The RN will give advice and/or act according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.

Duties and Responsibilities
Manage and lead multi-state nurse triage telephone line service based in Boca Raton, FL. Nurses are and will be located throughout the United States. Manager must have clinical experience and knowledge of the Barton Schmidt and David Thompson Triage protocols and Electronic Medical Record/Practice Manage Systems. Responsible for hiring, on-boarding and quality control of an existing/growing nurse triage service. Nurse triage unit is part of a larger long-established medical call center.

Experience interviewing and motivating team members is important. Responsibilities will include managing utilization, providing operational and financial summaries to management and developing protocols for medical to non-medical call flows (and vice versa.) Case management experience is important.

Dynamic and fast-growing owner-managed company with community approach and friendly atmosphere but with strong commercial winds behind it. Should possess a current Registered Nursing license issued by a state or states and should have graduated from an accredited nursing program. Perfect Candidate would have a license in Florida and one of the following states; Pennsylvania, New York, New Jersey, California, Massachusetts, Connecticut, or any of the compact states. (These states can be found at

The following duties and responsibilities mostly reflect the expectations of this position, but are not intended to be all inclusive.


  • Coordinate daily work of team and participate as necessary to ensure work is completed accurately and compliantly within established timelines
  • Train, motivate, coach, and develop other employees
  • Work overtime with little or no notice as needed
  • Know, understand, and follow employment/ company policies.
  • Must be able to take constructive criticism
  • Must be consistent with punctual attendance
  • Team Player characteristics
  • Perform other duties assigned by Management

Education and/or Experience

  • Bachelor's Degree
  • Minimum of 2-3 years’ prior experience as a Registered Nurse

Required Knowledge, Skills and Abilities:

  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
  • Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
  • Highly organized and deadline oriented with demonstrated attention to detail
  • Demonstrated willingness, desire, and ability to develop Team Lead performance
  • Demonstrated ability to motivate a team with confidence with work processes and goals
  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates to achieve departmental goals

Required languages

English & Spanish (preferred)

Tools and Equipment Used
Computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax


  • Required license or certification: Registered Nurse (RN)
  • Great Communication and Customer Service Skills
  • Spelling, Typing and Sentence Structure Skills
  • Active listening skills
  • Able to Multi-task and Motivate other
  • Great Attitude & Attendance
  • Team Player; Receptive to Feedback & Coaching
  • Accountable & Compassionate
  • Willingness to Teach and be Taught

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit for long periods of time, walk, talk; hear and comprehend. The employee is occasionally required to stand; use hands to operate keyboard, phones, (and other office equipment listed above); stoop, kneel, or crouch.

Work Environment

  • Able to work in a fast paced, noisy Call Center environment
  • Able to have professional working relationships with various personalities
  • Flexible, Adaptable to constant change, Ability to deal with stress

This job description may change, and/be modified with or without notice based on the department, client and/or company needs.

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