Call 4 Health Careers

IT Help Desk Representative

Delray Beach, Florida   Information Technology   Production ID: 401   Job Type: Non- Exempt

Apply Now

Job Summary
Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Duties and Responsibilities
The following duties and responsibilities mostly reflect the expectations of this position, but are
not intended to be all inclusive.

  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs and/or oversees software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Plans and implements network security, including maintaining firewalls, configuring
  • VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing company staff.
  • Light travel to Remote Offices
  • Work weekends, holidays if necessary
  • Perform other duties assigned by management

Education and/or Experience

  • Degree in related field and 3-5 years of networking experience, or equivalent applicable
  • work experience.
  • 1-2 years help desk experience.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.

Abilities

  • Extensive knowledge of the methods and procedures applicable to systems operation, installation and maintenance.
  • Ability to document technical procedures
  • Ability to make decisions recognizing established precedents and practices and touse resourcefulness and tact in solving new problems.
  • Ability to exercise judgment and discretion in applying and interpretingdepartment rules, regulations, policies, and procedures.
  • Ability to actively communicate, inspire and motivate all levels of staff.
  • Ability to think and act strategically and proactively.
  • Strong writing and presentation skills.

Tools and Equipment Used
Computer, laptop, spread sheets, email, SKYPE, database applications, phone, scanning
equipment, copy machine, fax, other company and client technology software

Qualifications

  • Active listening skills
  • Able to Multi-task, Interact, and Motivate other
  • Great Attitude & Attendance
  • Team Player; Receptive to Feedback & Coaching
  • Accountable & Compassionate
  • Willingness to Teach and be Taught
  • Can Handle Stressful Situations
  • Problem Solver
  • Strong Work Ethic

Physical Requirements
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.

  • Lift at least 5- 20 pounds. While performing the duties of this job, the employee is frequently in a stationary position, move, traverse, operate, activate, use, prepare, inspect, place, detect, position, ascend/descend, communicate, discern, exchange communication, identify, recognize, assess, move, install, remove, expose work around cubicle, all when necessary for the function of the role.

Work Environment

  • Able to work in a fast paced, noisy Call Center environment
  • Able to have professional working relationships with various personalities
  • Flexible, Adaptable to constant change, Ability to deal with stress

This job description may change, and/be modified with or without notice based on the
department, client and/or company needs.
 

Sign Up for Our Newsletter

You’ll receive updates once a week. We only use this email to provide you job notifications.

Connect with LinkedIn to personalize your experience.

Sign In with LinkedIn

Share the buzz!!

Featured Job

Patient Care Representative (PCR)-FL

Delray Beach, Florida

Provides excellent, consistent and compassionate quality customer service to client’s patients while meeting or exceeding quality assurance scores, Key Performance Indicators(KPI), including but not limited to other metrics determined by Operations Department, which evaluates success.

Testimonials

“Great work place and teaches you a lot to further your career in the medical field. I have learned how to schedule for multiple different doctor and facilities. ”

“The reason this company is so successful is that all callers are being treated with respect and compassion. Many of the patients I speak with have some sort of health issue. I put myself in their shoes and give them my full and undivided attention.”

“Love working at Call 4 Health. Such a family atmosphere and everything works together. The benefits are always getting better. The events that they have to boost morale are fantastic.”

“Working at Call 4 Health (C4H) was fun, it has it days when the work can be really stressing but eventually you will get use to it. The company does its best to make the worker comfortable and does not discriminate against others an their ethnic background.”

“The management team is always doing a wonderful job at getting the employees involved. They do care about what the employees. I love working here!!!!!”

“Call4Health is a nice place to work at. The staff is friendly, the new location is much more spacious and amazing. This was my first call center experienced and I don't regret it one bit.”